Any missing parts at the time of purchased are covered under warranty. Please keep your original sales receipt in a safe place. We will need a copy of it to process any warranty request. You will also need the 19 digit product ID that is located on the long white sticker on the unit ready when calling. You can reach our Support Center at 866-467-2967 Monday – Friday 8am to 5pm PST.
The Razor product is produced for sale in the United States and Canada. The Razor Warranty for customers who intend to use it outside of the United States and Canada is not applicable. Razor products produced for and sold in international channels are warranted as applicable in such foreign countries. Call 1-866-467-2967 or email firstname.lastname@example.org for more details regarding Razor products that require service, were purchased in the United States or Canada, and are now outside the United States or Canada. On these products, which require service, consumers are responsible for all costs including shipping, resulting taxes, duties of replacement parts and local power adaptors at the owner’s expense.